Mortgage Broker Scripts

Here you will find example scripts for mortgage brokers to help you get the conversation going, gather the relevant details you need, and close that deal.

Introducing yourself

We recommend starting things off with the following:

“Hello is it convenient to speak with (Mr/Mrs ****) it's (your name) calling from (company name), in relation to your enquiry on getmeamortgage.co.uk/remortgage-deals.uk (change as applicable). How are you, okay? Good. It’s just a quick call with regards to your (mortgage/equity release etc) enquiry.

“I believe you were looking on the internet (to get yourself a better mortgage deal/for advice on your pension/to arrange a will/advice with equity release etc…). All I need to do is just check a few bits of information with you just to make sure you do qualify for a free initial consultation.

“Just to make you aware that this call may be monitored or recorded for training purposes and (your company) are regulated by the FCA for advising on and arranging mortgages and insurances (provided you are regulated by the FCA).

“Here at (company name) we have access to the whole of the market along with broker exclusives, so I am confident I can provide you with not only the service you require but the best deal out there in the market depending on your circumstances. Unlike high street banks I am contactable 7 days a week.”

Next steps

After you have acquainted yourself with the client, confirm the following with them:

• That the mortgage/funds they require are all correct

• Whether they have spoken to any other parties prior to making the enquiry

• What they were quoted elsewhere (if applicable)

Then you should run through figures and what you can potentially do for them.

Closing

“The good news is that it’s evidently clear this is going to be well worth your while to have a free initial consultation with one of our local consultants.

“All we need to do now is to arrange a convenient time where we can sit down with you both for about an hour so we can go through some options with you. What would suit you best, would you prefer a daytime or evening appointment? Right, the appointment is booked for (give date and time), the consultant that will come and have a chat with you will be (namedrop here). My name is (your name) and I will send you a text message confirmation of the appointment now to (mobile number). That way, if you have any questions you can call me back.

“We will also give you a quick call a day before the appointment just to make sure everything is still OK and if you need me in the meantime you’ve got my name and number so feel free to give me a ring at any time.

“Now can I just have a quick word with your partner, because it’s in joint names and I have some of their financial details and for data protection reasons and company policy reasons I just need to confirm some of their details and obviously if they have any questions or queries for me then I’m there to answer them for him/her as well.”

If a partner is unavailable

If a partner is unobtainable then try to get an alternate number explaining that the call will literally take 30 seconds and then you can secure their appointment. If they provide you with a contact number, ask that you get them to give them a call before you call them.

This will ensure that they are prepared to take a call and know who's calling. If you do not do this you run the risk of having to explain the call and this is an unnecessary headache so ensure that you do this.