Job Description
This job description outlines the areas of work that an accounts manager may undertake in the course of their duties, it does not provide a definitive list.
Scope of Role
- Generate sales among client accounts, including upselling and cross-selling
- Operates as the point of contact for assigned customers
- Develops and maintains long-term relationships with accounts
- Makes sure clients receive requested products and services in a timely fashion
- Communicates client needs and demands to employer company
- Forecasts and tracks client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Identifies opportunities to grow business with existing clients
- Coordinate with staff members working on the same account to ensure consistent service
- Collaborates with sales team to reach prospective clients
- Service multiple clients concurrently, often meeting deadlines
Knowledge & Skills
To participate in continued professional development, training, one to ones and performance reviews, taking responsibility for own professional development and responding to agreed objectives.
- Account Management Experience
- Client-Focused Solutions Experience
- Project Management Skills
- Ability to Communicate Client Needs with Staff
- Talent for Influencing Client Management
- Ability to Manage Multiple Projects and Relationships Simultaneously
- Negotiation Skills
- Listening Skills, Communication Skills
- Presentation Skills
- Time Management Skills
- BA/BS Degree
Other Requirements
- Co-operate in an open and frank manner with other members of staff.
- To engage in day to day administration duties within the office environment as set out by office manager.
- To act in a professional manner during working hours.
- Ensure that client confidentiality and data protection is observed at all times.
- Bring to the attention of your Supervisor any difficulties immediately.
- Any other duties commensurate with the role as discussed and agreed with the company directors.